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    • Emotions in Conflict 56 John reported feeling "confident and "happy." Matthew also reported feeling confident, as well as a sense of "pride." Sherry and Ashley both mentioned that they felt a sense of relief. Sherry also said, "It makes me feel...
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    • The Human Element 1 Chapter 1 Introduction On Monday, April 16, 2007, Virginia Tech faced what is being referred to as, “the worst shooting spree in modern U.S. history,” (Apuzzo). Within hours, the school’s response to this apparent crisis...
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    • The Human Element 2 Yet another public shooting that recently took place was at Trolley Square, in Salt Lake City. Here the community’s culture involved placing people in leadership positions from early adolescents on. This resulted in a unique...
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    • The Human Element 3 identical situations. When taking a deeper look into the circumstances surrounding the situation and the culture of those people involved, it is not so hard to see why they reacted the way they did. Not every type of person will...
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    • The Human Element 75 step in and assume that position. This was the case during the Trolley Square shooting. Certain individuals stepped in without any prompting at all and started taking control of the situation and organizing the chaos by...
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    • The Human Element 87 Vasquez, G. M. (1994). Testing a communication theory-method-message-behavior complex for the investigation of publics. Journal of Public Relations Research, 6, 291-316. Victor, D. A. (1992). International business...

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