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  • All fields: resort
(127 results)



Display: 20

    • Page 10

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    • 10 improved system that allowed the resort to maintain and develop its resources to improve future functions rather than continually programming activities that were of little or no interest to guests. I created a training binder of Summit Watch...
    • Page 11

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    • 11 Our elderly customers enjoy the water aerobics classes in the morning as well as our sunset yoga while younger participants enjoy evening Zumba classes and outdoor hikes. In addition to the scheduled fitness classes, I lead hikes to Stewart...
    • Page 14

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    • 14 their interest like our weekly magic show, weekend carnival, Harry Potter party, and Kids Night In; a program that provides kids with dinner and a movie in our activity center for the evening. These events give the parents a break from looking...
    • Page 18

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    • 18 2. Do outstanding events promote owner purchases? 3. How do events for owners and potential owners satisfy Relationship Management Theory? Method To further analyze these roles as they apply to my position with Marriott, I sought to understand...
    • Page 19

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    • 19 responsibilities the activities center has at the resort property. I have provided a copy for the resort to use and a copy for the committee to review which is included in Appendix C. 2. Activity Tracking Spreadsheet To better manage activity...
    • Page 20

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    • 20 Summary The data shows a need for the Marriott Summit Watch property to further manage external relationships with other local vendors in order to expand offerings for guests. This is shown in numbers that indicate the availability and variety...
    • Page 21

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    • 21 incentives directly back to Summit Watch, rewarding guests with a Park City specific experience will boost numbers for this resort. The capstone internship was selected in order to best utilize obtained communication knowledge and apply it...
    • Page 24

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    • 24 5/12/14 I started on my own discussed special projects with my manager. We decided that staff training was a priority in order to ensure smooth transitions between seasons. It was decided that the binder I would compile would be directed toward...
    • Page 27

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    • 27 Today the resort is at full capacity with many Utah schools letting out and families coming on vacation. Families with younger kids have been exceptionally interested in our on-site offerings so they could keep travel to a minimum. We increased...
    • Page 3

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    • 3 ownership industry, Marriott Vacation Club is known worldwide for its premier vacation programs and is experienced in providing the ultimate entertainment experience through well-programmed events for their clientele. Marriott Vacation Club has...
    • Page 32

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    • 32 Guest Satisfaction Survey Data Variety of resort activities 2014 PTD Resp PTD Count PTD % YTD Resp YTD Count YTD % Total 59 53 89.8% 323 276 85.4% West 59 53 89.8% 323 276 85.4% Summit Watch 59 53 89.8% 323 276 85.4% Unknown - - - - - - Member...
    • Page 37

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    • 37 2014 PTD Resp PTD Count PTD % YTD Resp YTD Count YTD % Total 24 17 70.8% 110 62 56.4% West 24 17 70.8% 110 62 56.4% Summit Watch 24 17 70.8% 110 62 56.4% Unknown - - - - - - Member or Owner at this Property 1 - - 21 14 66.7% Guest of...
    • Page 4

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    • 4 Provo River Guide Service Locations, Adventure Haus, Destination Sports, and Utah Olympic Park. Competition. According to the Vacation Club Review (2014), Marriott Vacation Club is the choice provider for timeshare owners. Following close behind...
    • Page 5

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    • 5 Park City has a population of approximately 7,600. Due to its popularity as a vacation destination, the tourist population exceeds the number of permanent residents in the area. With most of the people investing in Park City being visitors to the...
    • Page 6

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    • 6 services that this resort town has to offer. Guests that book through Marriott’s activities center receive a discounted price on outside vendor activities. The activities center takes care of all travel and booking arrangements for guests. In...
    • Page 76

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    • 76 Let an employee know that you are there and how many will be doing hand treatments. You may want to join a hand treatment as well in order to best recommend the activity to other guests in the future. They will guide you to a sink and perform a...
    • Page 9

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    • 9 GSS data. This way, customer service becomes a priority and will hopefully improve property rankings in the next year of data collection. Future Business. Positive customer recommendations are necessary in order for our property to continue to...

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