Larson, Jack Whiting. Barbara S t a r r , a n d Harold .Shirley; City T r e a s u r e r , Marilyn Prince; City Recorder, Yorke Nelson: S e c r e t a r> .. Shauna Fereuson: and visitors: v Rob Moore-Tribune, Jay Walmsley--Iron County Record,...
positions in Iron County. Instead of two Agents, there would be one who would s p e n d his time between Cedar City and t h e Iron Mines, west of Cedar City. A motion was made by Councilwoman S t a r r to i n s t r u c t the Mayor to p u s h t h e...
Barbara S t a r r reported on the power situation. In the past, the Federation had thought, in order to make Municipal Power a viable alternative, the community must have the transmission lines as well as the distribution system and the C.P....
EFFECTIVE COMMUNICATION 21
regardless of the issue. Tobler & Associates consistently focuses on quality, not quantity, to
ensure the best results for its clients and create a positive image.
The second law firm I worked for performed quarterly...
EFFECTIVE COMMUNICATION 24
• Communication Channels – I asked about the methods they used to initiate conversation,
which method was used the most, and which channel was preferred by clients.
• Information Sharing – Questions were created...
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Step 4: Approval
After I finished creating the survey, I submitted it to Dr. Husselbee and Maren Tobler for
feedback and approval. After various revisions, I created the survey in the online surveying tool,
EFFECTIVE COMMUNICATION 29
Frequency Distribution of Client Preference of Frequency of Contact
Question: Please tell us how frequently you would have preferred to be in contact with Tobler &
Associates. (Question displays if client...
U.S. Embassy 48
fuels American ideology. We live as a natural consequence of being a world leader in a state of
mind that incorporates the responsibilities, duties, and also submission to a leadership role. So,
the superiority of America continues...
EFFECTIVE COMMUNICATION 30
Interestingly enough, however, staff members varied in how frequently they actually are
in contact with their clients as demonstrated in Table 5 (below). Twenty-five percent are in
contact more than once a month, 25% are...
EFFECTIVE COMMUNICATION 32
shows that a relationship between timeliness and satisfaction may exist. Using Kendall’s Tau
non-parametric calculation, a correlation of 0.6 is found between timeliness and satisfaction, and
EFFECTIVE COMMUNICATION 33
Frequency Distribution of Employee’s Perception of His/Her Response Time to Clients
Question: When clients request either information or to be contacted by you, how soon do you
typically get back to...
U.S. Embassy 52
they had a big need for English‐Portuguese speakers. I’m not sure if that’s something I want to
do, especially if I have to move to Brazil and work in Agua Boa. But I’m going to find out more if
they have people in the...
EFFECTIVE COMMUNICATION 37
Frequency Distribution of Clients Preference of Communication Channel
Question: Which communication method did you prefer the most?
Response f % Cum %
In-person 3 10.4 10.4
Telephone 21 72.4 82.8
Email 4 13.8...
EFFECTIVE COMMUNICATION 38
to initiate contact with their clients. Almost all respondents chose both telephone and email with
only one employee who chose a paper-based method.
Frequency Distribution of Channels used by Tobler & Associates...
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Frequency Distribution of Employee’s Perception of Communication Channel Used Most
Question: In your communications with the clients, regardless of which party initiated the
contact, which channel...
From Campus to Courtroom Indian-made articles (which later became very valuable), and visited with any Indians who would talk to us. We had a great time. The roads were hazardous, hence vely few travelers, but we were undaunted. As we left Window...
EFFECTIVE COMMUNICATION 43
Frequency Distribution of Employee’s Perception of Amount of Information Shared With Clients
Question: How much information do you feel you share with the clients about their case?
Response f % Cum %
EFFECTIVE COMMUNICATION 46
Frequency Distribution of Employee’s Perception of Miscommunication Occurrence with Clients
Question: On average, how frequently do you experience miscommunication between you and
Response f % Cum...
EFFECTIVE COMMUNICATION 48
Frequency Distribution of Miscommunication Resolution from Employee’s Perspective
Question: Does the miscommunication usually resolve in satisfactory way? (Question displays if