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    • Page 75

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    • EFFECTIVE COMMUNICATION 76 Although there has been substantial evidence and research to support the hyperpersonal model, the findings from this survey show both support and contrast. This is not to say that the CMC does not have the potential to...
    • Page 77

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    • 77 How Well Do You Know Your Family? Each participant will need: 1 piece of printer paper, 1 pen for each participant How Well Do You Know Your Family Questions (found in V drive) Seat all participants at main table and give each a pen and paper....
    • Page 84

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    • 84 Arrange participants into teams to complete challenges. Have teams choose a team name and write down on sheet to keep track of points. Read challenge off of card and instruct participants on activity. Use stop watch to track sixty seconds. When...
    • Page 30

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    • RECEPTION PERCEPTION 26 In addition to stories of background and motivation to keep the job, work experience illustrated a great variance in the respondents of this study. Many discussed backgrounds working in various other positions, but still in...
    • Page 32

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    • THE WEB 33 Module 4 Assignment: Create a Content Inventory and Site Diagram Conduct a content inventory on a small local restaurant or club's web site. In order to keep this assignment to a reasonable size, it is suggested that you not use a...
    • Page 33

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    • THE WEB 34 11. An open card sort is typically done when you want to learn how users _________ content. 12. Process flows can help identify any ____________ or awkward interactions. Instructor Key Review Answers 1. First 2. Face-to-face 3. Scope 4....
    • Page 23

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    • 17 strategies and altering attitudes, assessment can and should be a crucial part of all educational endeavors (Brimijoin, 2005). The public tends to look at assessment as a student issue; we need to understand the broad spectrum of people and...
    • Page 101

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    • EFFECTIVE COMMUNICATION 102 Appendix C – Client Invitation Email Dear ${m://FirstName}, Hello, my name is Lindsay Booker and I am working with the law firm of Tobler & Associates. In an effort to improve their communications, we are conducting a...
    • Page 102

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    • EFFECTIVE COMMUNICATION 103 Appendix D – Sample Reminder Email Dear ${m://FirstName}, We Really Want to Hear From You! Recently, you received an email from us to complete a survey about your experience with Tobler & Associates. We haven't heard...
    • Copyright Page - Page ii

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    • Copyright 1986 by Evelyn K. and York F. Jones, Cedar City, Utah All rights reserved. Library of Congress Catalog Card Number 86-61476 Published 1986 by Southern Utah State College, Cedar City, Utah Printed 1986 by Woodruff Printing Company. Salt...
    • Page 42

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    • RECEPTION PERCEPTION 38 done; we have to make sure their information is correct. So I wish they would just know that it’s not as easy as it seems. Brittney spoke of some patients’ responses to reception responsibilities: It’s kind of like they feel...
    • Page 57

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    • 52 Kear, D., Coffman, G. A., McKenna, M. C., & Ambrosio, A. L. (2000). Measuring attitude toward writing: A new tool for teachers. The Reading Teacher, September 54(1). Keigher, A. (2009). Characteristics of public, private, and bureau of Indian...
    • Page 44

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    • RECEPTION PERCEPTION 40 expressed similar sentiments regarding the flow of patients. “You can’t just let anybody go. You’re the one in control of what happens and who goes where” Vickie shared. Rachel explained her responsibility, “I was told I was...
    • Page 36

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    • 37 Why: Quick, short and easy way to get out the information, drive traffic to website for the details and drive attendance at the event. Example: “APPLICATION FEE WAIVED. Scholarship open house this Tuesday in Sandy” with a link the event web...
    • Page 38

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    • Commitment 33 Also incorporated into the interview process was a knowledge of the use of intensive interviewing as outlined by Charmaz (2006). As discussed by Charmaz (2006), “intensive interviewing permits an in-depth exploration of a particular...
    • Page 40

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    • Commitment 35 scheduled a time to meet. Before the interview began, the couple met with the researcher in a computer lab close to the conference room in order to explain the study and to distribute the informed consent forms. Any questions the...
    • Page 51

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    • RECEPTION PERCEPTION 47 access to a lot of their stuff. But they think just because we work with the medical office that they’re being seen [in] that we do.” Kassie recognizes patient-responses to reception work, “I think they get very irritated...
    • Page 40

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    • Emotions in Conflict 35 into the point of view from both genders. The years of experience among the teachers varied. This was done intentionally in order to gather results from different levels of practice. Participants were recruited from a...
    • 1903, cash account 9

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    • Cash Account. August.: Date. Received. Paid. 1 Foot Powders .25 1 to John M. Smyth bicycle came from .80 2 1 doz 5x4 Dry Plates Stanley 50. .80 2 30 card Mts. 2 sizes .15 7 Tartaric acid .10 .10 7 2 wax candles .05 .05 7 cash .25 10...

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