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  • All fields: Tobler
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Display: 20

    • 1908, page 44

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    • 44 SOUTHERN BRANCH Jones, Ida Summit Lee, Edith Panguitch Lee, Roy Panguitch Leigh, Fern Cedar City Leigh, Ruby Cedar City Lunt, Wallace Cedar City McBride, Roy Paragonah McConnell, Gladys Cedar City Mickleson, Luella Parowan...
    • Page 1

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    • Running head: EFFECTIVE COMMUNCIATION 1 EFFECTIVE COMMUNICATION AT TOBLER & ASSOCIATES: AN AUDIENCE ANALYSIS SURVEY A Capstone Project submitted to Southern Utah University in partial fulfillment of the requirements for the degree of Master of Arts...
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    • EFFECTIVE COMMUNICATION 5 Abstract Effective Communication at Tobler & Associates: An Audience Analysis Survey Lindsay R. Booker An assessment of client communication was conducted for a law firm, Tobler & Associates, in Phoenix, Arizona. The...
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    • EFFECTIVE COMMUNICATION 7 Introduction As a Masters student in Professional Communication, I have felt it important to apply the skills and knowledge that I have obtained throughout my degree in a professional capacity. Based on a class taken...
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    • EFFECTIVE COMMUNICATION 8 communication (CMC) to see which elicits more customer satisfaction, creates fewer instances of miscommunication and better creates a positive perception of Tobler & Associates. The Hyperpersonal model states that...
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    • EFFECTIVE COMMUNICATION 20 make decisions or reach consensus can be avoided. Socially anxious clients will feel more comfortable expressing themselves or situations via email than in person. Both CMC parties will possibly be seen as more polite....
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    • EFFECTIVE COMMUNICATION 21 regardless of the issue. Tobler & Associates consistently focuses on quality, not quantity, to ensure the best results for its clients and create a positive image. The second law firm I worked for performed quarterly...
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    • EFFECTIVE COMMUNICATION 22 address the potential impact that computer-mediated communication may have on client satisfaction, confidence in the staff, and avoidance of miscommunication. By better understanding the role that CMC, or more...
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    • EFFECTIVE COMMUNICATION 23 how to analyze various audiences through the use of polls, surveys and focus groups. I wanted to apply the education I received in that class to my capstone project in a manner that would benefit a law firm that I...
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    • EFFECTIVE COMMUNICATION 25 Step 4: Approval After I finished creating the survey, I submitted it to Dr. Husselbee and Maren Tobler for feedback and approval. After various revisions, I created the survey in the online surveying tool, Qualtrics. I...
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    • EFFECTIVE COMMUNICATION 26 Step 6: Re-strategize Once I realized that I was not going to get the response I needed, I knew I would need to re-strategize. Originally, I thought calling the clients to complete the survey via telephone would yield the...
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    • EFFECTIVE COMMUNICATION 27 Results It is important to note that ideally a pilot study should be conducted first. Unfortunately, however, I did not have the means to do so because of a lack of both time and willing participants. Results:...
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    • EFFECTIVE COMMUNICATION 28 and satisfaction shows that in general, those clients that are in contact with Tobler & Associates more often are more satisfied. Some 17% felt neutral about the frequency of communication. Table 2 Frequency Distribution...
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    • EFFECTIVE COMMUNICATION 29 Table 3 Frequency Distribution of Client Preference of Frequency of Contact Question: Please tell us how frequently you would have preferred to be in contact with Tobler & Associates. (Question displays if client...

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