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    • Page 62

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    • U.S. Embassy 62 Interview Questions for Individuals: 1. Have you experienced any friction with other religions and to what degree? 2. What specific difficulties (if any) have you experienced as a _____? 3. How did you convert/become a member of...
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    • Emotions in Conflict 2 (Filley, 1975; Hocker & Wilmot, 1991; Sillars, 1908a, 1980b; Witteman,1988). All of these settings involve unique perspectives and challenges. While conflict situations vary, one common denominator is the need to find...
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    • Emotions in Conflict 6 minimal. For example, facing minor problems early on can prevent the development of more serious problems in the future. Furthermore, resolving conflict can sometimes be instrumental in strengthening relationships. While many...
    • Page 12

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    • Emotions in Conflict 7 most effective (Leung & Kim 2007). While the dual-concern model is often perceived to be superior, some may argue that the model with three conflict strategies is more effective. Lastly, the miscellaneous category of conflict...
    • Page 42

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    • Emotions in Conflict 37 Before beginning the actual interview, additional information about the nature of the study was given to the participants. Participants were told that the study focuses on the role of emotions in resolving concerns during...
    • Page 44

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    • Emotions in Conflict 39 Chapter 4 Results In order to accomplish the purposes of this study, elementary teachers were interviewed about their experiences, emotions, and conflict outcomes relating to appreciation, affiliation, autonomy, status and...
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    • Emotions in Conflict 40 With regards to experiences in resolving concerns, the primary themes of participation and verbal expression emerged. The emotions relating to these experiences were categorized into positive and negative emotions. When...
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    • Emotions in Conflict 42 On the other hand, the participants associated a lack of participation with a lack of appreciation. In regards, to this, Matthew shared the following experience: Well, you know a great example is when you pour your heart...
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    • Emotions in Conflict 43 Both of these examples illustrate a lack of participation and support on the parent's end which left the teachers feeling underappreciated. Glenn expressed his perspective when appreciation is not addressed as a feeling that...
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    • Emotions in Conflict 45 John explained that he experiences a feeling of "frustration, disappointment, and even depressed a little bit." Frustration was the most commonly felt emotion when appreciation was not expressed. Furthermore, the teachers in...
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    • Emotions in Conflict 46 Difficulty Level In regards to the influence on the overall conflict, many participants also mentioned that when appreciation is addressed, the conflict is easier to resolve. When asked about the influence on conflict from...
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    • Emotions in Conflict 47 The first hypothesis examined in this study states that teachers will perceive more successful outcomes in managing conflict with parents when the core concern of appreciation is addressed rather than when it is ignored. The...
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    • Emotions in Conflict 49 Sherry felt that when the parent was persistent in working with her, there was a higher degree of affiliation. Rather than leaving the resolution to the teacher, this parent helped the teacher as the problem was being worked...
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    • Emotions in Conflict 51 When affiliation was not established with parents, all the teachers said that they experienced negative emotions. Most of the teachers reported feeling the emotion of frustration. Mindy said that she felt "Upset, frustrated,...
    • Page 58

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    • Emotions in Conflict 53 a positive resolution. Most of the teachers shared this point of view. Ultimately, when affiliation is absent and negative emotions are present, the conflict outcome suffers. The second hypothesis examined in this study...
    • Page 59

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    • Emotions in Conflict 54 Respecting Decisions When asked about the role of autonomy in working with parents to resolve concerns, each one of the teachers in this study mentioned the importance of respecting their decisions. When Matthew was asked...
    • Page 61

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    • Emotions in Conflict 56 John reported feeling "confident and "happy." Matthew also reported feeling confident, as well as a sense of "pride." Sherry and Ashley both mentioned that they felt a sense of relief. Sherry also said, "It makes me feel...
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    • Emotions in Conflict 57 In this particular situation, Mindy expressed a feeling of helplessness and being on her own. Because the parents were not acknowledging her autonomy and respecting her decisions, she reported that the resolution in this...
    • Page 64

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    • Emotions in Conflict 59 the interview focused on specific interactions when the status of teachers was recognized, what emotions this led to, and finally the influence that these emotions had on conflict. The interview questions included: In your...

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