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  • All fields: Paula
(47 results)



Display: 20

    • Page 41

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    • RECEPTION PERCEPTION 37 I get along with everybody. I enjoy chit-chatting with [patients] and making sure their kids are okay and what’s wrong with them when they come out. Sometimes I’ll ask them and tell them I hope they feel better and to have a...
    • Page 47

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    • RECEPTION PERCEPTION 43 patients. Each sub-theme illustrates how medical receptionists recognize the predominant responsibilities of their vocation. Basic responsibilities. How effectively a receptionist does his or her job can fit the broader...
    • Page 54

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    • RECEPTION PERCEPTION 50 In addition to personality characteristics, the operating styles, preferences, and opinions of medical providers all play a significant role on reception jobs. Alli put into words, “They’re all different as far as, you know,...
    • Page 71

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    • RECEPTION PERCEPTION 67 The daily tasks and a receptionist’s ability to fulfill those responsibilities certainly vary from job to job. However, the gatekeeper role of the receptionist often means maintaining business standards set in place by...
    • Page 74

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    • RECEPTION PERCEPTION 70 Later Valerie expounded on her feelings regarding patient opinions, “Actually, you know what? I think sometimes they think we’re just receptionists, but I don’t know, but they’ve never given me a hard time if you’re nice to...
    • Page 75

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    • RECEPTION PERCEPTION 71 Of course, these negative views are not the only patient-views that may exist. Nor do all patients feel positively about receptionists. Feelings of disengagement, neutrality, or simple respective appreciation are all...
    • Page 77

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    • RECEPTION PERCEPTION 73 access to things. And I think this holds true for anybody. If you get passed from one to another to another, I think you don’t really understand. It may be a good thing or a bad thing that not all patient-feelings can be...
    • Page 79

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    • RECEPTION PERCEPTION 75 Positive views. Perpetuation of any professional relationship is typically an indicator of a job well-done. It can be generally assumed that medical receptionists who maintain employment working with or for a particular...
    • Page 80

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    • RECEPTION PERCEPTION 76 Not only is a receptionist the face of a clinic presenting an overall image and maintaining patient relations, but a medical receptionist also has a variety of administrative and secretarial duties that must be fulfilled....
    • Page 115

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    • RECEPTION PERCEPTION 111 Most receptionists recognized that system changes had changed all viewpoints of the work they did: patients, doctors, and receptionists alike. For example, Rachel reported, “it’s kind of like nerve racking because it takes...

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