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  • All fields: Associates
(114 results)



Display: 20

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    • EFFECTIVE COMMUNICATION 5 Abstract Effective Communication at Tobler & Associates: An Audience Analysis Survey Lindsay R. Booker An assessment of client communication was conducted for a law firm, Tobler & Associates, in Phoenix, Arizona. The...
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    • EFFECTIVE COMMUNICATION 7 Introduction As a Masters student in Professional Communication, I have felt it important to apply the skills and knowledge that I have obtained throughout my degree in a professional capacity. Based on a class taken...
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    • EFFECTIVE COMMUNICATION 8 communication (CMC) to see which elicits more customer satisfaction, creates fewer instances of miscommunication and better creates a positive perception of Tobler & Associates. The Hyperpersonal model states that...
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    • EFFECTIVE COMMUNICATION 20 make decisions or reach consensus can be avoided. Socially anxious clients will feel more comfortable expressing themselves or situations via email than in person. Both CMC parties will possibly be seen as more polite....
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    • EFFECTIVE COMMUNICATION 21 regardless of the issue. Tobler & Associates consistently focuses on quality, not quantity, to ensure the best results for its clients and create a positive image. The second law firm I worked for performed quarterly...
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    • 1 arn informed by good authority that the railroad running fiom El Paso to Casas Grandes is going to be extended to the river, Piedras Verde, on to the Sierra Madre Mountains on which we are located and will open up rnany valuable locaiities for...
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    • EFFECTIVE COMMUNICATION 22 address the potential impact that computer-mediated communication may have on client satisfaction, confidence in the staff, and avoidance of miscommunication. By better understanding the role that CMC, or more...
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    • EFFECTIVE COMMUNICATION 23 how to analyze various audiences through the use of polls, surveys and focus groups. I wanted to apply the education I received in that class to my capstone project in a manner that would benefit a law firm that I...
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    • EFFECTIVE COMMUNICATION 25 Step 4: Approval After I finished creating the survey, I submitted it to Dr. Husselbee and Maren Tobler for feedback and approval. After various revisions, I created the survey in the online surveying tool, Qualtrics. I...
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    • No pirates no princesses 74 Ginott, H. G. (2003). Between parent and child. New York: Three Rivers Press. Groenewald, T. (2004). A phenomenological research design illustrated. International Journal of Qualitative Methods, 3,1-26. Grolnick, W. S.,...
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    • EFFECTIVE COMMUNICATION 26 Step 6: Re-strategize Once I realized that I was not going to get the response I needed, I knew I would need to re-strategize. Originally, I thought calling the clients to complete the survey via telephone would yield the...
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    • EFFECTIVE COMMUNICATION 27 Results It is important to note that ideally a pilot study should be conducted first. Unfortunately, however, I did not have the means to do so because of a lack of both time and willing participants. Results:...
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    • No pirates no princesses 76 Laursen, B., & Collins, W. A. (2004). Parent-child communication during adolescence. In A. Vagelisti (Ed.), Handbook of family communication (pp. 333-348). Mahwah, NJ: Lawrence Erlbaum Associates. Laverty, S. M. (2003)....
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    • EFFECTIVE COMMUNICATION 28 and satisfaction shows that in general, those clients that are in contact with Tobler & Associates more often are more satisfied. Some 17% felt neutral about the frequency of communication. Table 2 Frequency Distribution...
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    • EFFECTIVE COMMUNICATION 29 Table 3 Frequency Distribution of Client Preference of Frequency of Contact Question: Please tell us how frequently you would have preferred to be in contact with Tobler & Associates. (Question displays if client...
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    • No pirates no princesses 79 Schiller, P., & Bryant, T. (1998). The values book. Beltsville, MD: Gryphon House. Schor, J. (2004). Born to buy. New York: Scribner. Schroeder, L. (2005). Cultivation and the elaboration likelihood model: A test of the...
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    • EFFECTIVE COMMUNICATION 31 report. However, contacting the clients once a month would be far more manageable and likely keep the clients more satisfied given the relationship between frequency of communication and satisfaction. Results:...
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    • No pirates no princesses 80 Wellman, J. C., & Kruger, S. J. (1999). Research methodology for the business and administrative sciences. Johannesburg, SA: International Thompson. West, R., & Turner, L. (2007). Introducing communication theory:...
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    • EFFECTIVE COMMUNICATION 32 shows that a relationship between timeliness and satisfaction may exist. Using Kendall’s Tau non-parametric calculation, a correlation of 0.6 is found between timeliness and satisfaction, and is statistically...

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