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  • All fields: Associates
(127 results)



Display: 20

    • Page 43

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    • EFFECTIVE COMMUNICATION 44 Next, miscommunication was addressed. First, I needed to determine the number of clients that had experienced some form of miscommunication with the firm. Table 21 (below) shows that 75% of the respondents did not...
    • Page 101

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    • STRAIGHT IS THE GATE 102 Chapter 6: References Anderson, J. M. (1979). The polygamy story: Fiction and fact (first ed.). N.p.: Publishers Press. Ardener, E. (1978). Some outstanding problems in the analysis of events. In G. Schwinner (Ed.), The...
    • Page 102

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    • STRAIGHT IS THE GATE 103 Darger, J., Darger, A., Darger, Va., Darger, Vi., & Adams, B. (2011). Love times three: Our true story of a polygamous marriage. New York, NY: HarperOne. Davis, A. D. (2010, December). Regulating polygamy: Intimacy, default...
    • Page 47

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    • EFFECTIVE COMMUNICATION 48 Table 26 Frequency Distribution of Miscommunication Resolution from Employee’s Perspective Question: Does the miscommunication usually resolve in satisfactory way? (Question displays if miscommunication has...
    • Page 48

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    • EFFECTIVE COMMUNICATION 49 perceived competency and professionalism of the firm. In addition, an attempt is made to determine how perceived competency has led to a given level of client satisfaction. First, respondents were asked how competent they...
    • Page 49

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    • EFFECTIVE COMMUNICATION 50 Table 28 Frequency Distribution of Client Satisfaction with Firm’s Ability to Answer Questions Question: When you had a question for Tobler & Associates, how satisfied were you in their ability to answer your...
    • Page 50

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    • EFFECTIVE COMMUNICATION 51 Table 29 Frequency Distribution of Client’s Perspective of Communication Channels that Best Allow the Firm to Demonstrate Competency Question: Which method of communication allowed Tobler & Associates to best demonstrate...
    • Page 51

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    • EFFECTIVE COMMUNICATION 52 Table 30 Frequency Distribution of Client’s Perspective of Communication Channels that Least Allow the Firm to Demonstrate Competency Question: Through which communication channel did Tobler & Associates least demonstrate...
    • Page 53

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    • EFFECTIVE COMMUNICATION 54 Table 32 Frequency Distribution of Employee’s Perspective of Communication Channels that Least Allow the Firm to Demonstrate Competency Question: Which communication channel do you believe least allows you to demonstrate...
    • Page 109

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    • STRAIGHT IS THE GATE 110 There is nothing in my teachings to the Church or in those of my associates, during the time specified, which can be reasonably construed to inculcate or encourage polygamy; and when any Elder of the Church has used...
    • Page 54

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    • EFFECTIVE COMMUNICATION 55 time, instead of choosing the communication channel that most demonstrates or least demonstrates professionalism, they graded each channel on a Likert scale. The results in Table 33 (below) suggest that overall, clients...
    • Page 55

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    • EFFECTIVE COMMUNICATION 56 these questions are geared toward client satisfaction as it relates to communicated expectations and overall communication. First, in Table 34 (below), clients were asked if expectations were communicated to them and also...
    • Page 58

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    • EFFECTIVE COMMUNICATION 59 Table 38 Frequency Distribution of Client’s Overall Satisfaction with Ongoing Communication Question: Overall, please indicate your level of satisfaction with the ongoing communication between you and Tobler & Associates...
    • Page 59

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    • EFFECTIVE COMMUNICATION 60 Results: Feelings Toward Settlement/Resolution The final section of the survey again addresses client satisfaction, but as it relates to their settlement and the resolution of the case. The purpose of this is twofold....
    • Page 86

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    • The Human Element 81 Collins, L. M. (1998, March 14). Good Samaritans. Deseret News, pp. E1. Connolly, C. (2005, October 3). 9th Ward: history, yes, but a future? Race and class frame debate on rebuilding New Orleans district. Washington Post, pp....
    • Page 60

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    • EFFECTIVE COMMUNICATION 61 is closely aligned with satisfaction of the case outcome as well as most communicative satisfaction metrics. Table 41 Frequency Distribution of Client’s Willingness to Refer the Firm to a Friend Question: Based on your...
    • Page 87

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    • The Human Element 82 Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman. GNOCDC (2002). Lower Ninth Ward District. Retrieved April 26, 2007, from http://www.gnocdc.org/orleans/8/index.html Greater New Orleans...
    • Page 61

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    • EFFECTIVE COMMUNICATION 62 Additionally, there was a comment advocating more frequent communication with clients. For a full list of employee comments, please see Appendix F. Discussion Overall, the findings from this survey were very positive and...
    • Page 62

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    • EFFECTIVE COMMUNICATION 63 staff and the clients had a very comparable perception of the firm’s timeliness. A large majority of both groups of participants claimed that the staff responded to the clients within either 24 hours or within 1 and 2...
    • Page 89

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    • The Human Element 84 Kretzmann, J. & McKnight, J. (2005). Discovering community power: A guide to mobilizing local assets and your organization’s capacity. Evanston, IL: ABCD Institution. Kruckeberg, D., & Starck, K. (1988). Public relations and...

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